Grievance Redressal

Complaints about our services, about a purchase, or about the handling of personal data all reach the same person:

Shashi Jain, Grievance Officer
Sammed Technosol
1-JH-28, First Floor, Housing Board Colony, Dadabari, Kota, Rajasthan 324009, India
Email: sammedtechno@gmail.com
Phone: +91 9828400519

Sammed Technosol is a sole proprietorship, so the proprietor is personally answerable for every complaint. There is no queue between you and the person responsible.

• Your name, and the laboratory or organisation you are writing about.
• Your registered email address or organisation code, so we can find your account.
• What happened, and when.
• What you would like us to do.

• We acknowledge every grievance within 48 hours of receiving it.
• We aim to resolve it within 30 days, and will tell you if a matter needs longer, and why.
• Complaints affecting patient data, or the release of a report, are treated as urgent and taken up the same working day.

If our response does not resolve the matter, you may escalate it. In India, a complaint about the handling of personal data may be made to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, and a consumer complaint may be made to the relevant Consumer Disputes Redressal Commission. If you are outside India, you may complain to your local data-protection supervisory authority.

See our Privacy Policy for how we handle personal data, our Refund Policy for refunds, our Data Processing Addendum for the processing terms, and our Terms & Conditions for the contract itself.