Cloud & AI charges

This page sets out the charges for the optional cloud services in SamLab — cloud sync, cloud backup and SamLab AI. It does not change the price of your SamLab licence or your Annual Maintenance Contract (AMC), both of which are set out on our pricing page.

You are never required to enable cloud services. SamLab is designed to run fully offline, and every core function of the software — registration, billing, samples, result entry, reporting, analyzers and accounting — works with no internet connection and no cloud subscription. Choosing not to enable cloud does not limit your licence in any other way.

Cloud services are available on Pro plans and above. They can be enabled at the time of purchase or at any point afterwards.

• Cloud is sold in annual tiers priced by laboratory size, as set out in the table above. One tier covers cloud sync and cloud backup together.
• The tier price is charged when you buy it and again on each annual renewal, as a separate line on your AMC invoice falling due on your existing AMC renewal date. It does not increase your AMC amount.
• You are charged only from the point you choose to buy cloud services. A laboratory that does not enable cloud is never charged for it.
• If you move to a higher tier part-way through a year, you pay only the difference between the two tier prices, pro-rated to the remainder of your current period. Your renewal date does not change.
• The price you are shown is the price you are charged, in the currency shown — it is not an indicative conversion. Where your country’s currency is not one we can charge in, the price is both displayed and charged in US dollars, so the figure on screen is always the figure taken.

• The number of samples registered per calendar month is the only limit attached to a cloud tier. It is the total for the month, not a peak day and not an average, and the count resets on the 1st.
• You may exceed your monthly limit by 10% before cloud sync is suspended. SamLab warns you inside the app at 90% of the limit and again once you pass it, showing how many samples remain before syncing stops. Nothing is suspended without that warning having been shown.
• The reports, parameters and storage figures shown against each tier are indicative of typical usage at that sample volume. They are published to help you choose a tier. They are not limits: exceeding any of them does not suspend any service and is never charged to you.
• If you register more samples in a day than your tier allows, cloud sync, cloud backup and SamLab AI are suspended on that day. You will see a message in the application explaining why and offering the upgrade.
• Suspension for exceeding a tier affects cloud services only. The SamLab application on your own machines, and all data held on them, continue to work in full — including local and Google Drive backups.
• Moving to a sufficient tier restores the service. Work recorded while syncing was suspended is not lost; it uploads once your account is within a tier again.
• Laboratories above the largest published tier are quoted individually. Contact us and we will price your volume.

• SamLab AI is presently offered free of charge up to 100 requests per day per organisation, pooled across all of your desktops, seats and mobile devices, resetting daily.
• This allowance is an introductory offer made available for a limited time. It is not a permanent feature of your licence and does not form part of the software you have purchased.
• We may reduce, withdraw or begin charging for the allowance on not less than 30 days' notice, given in the application and by email to your registered address.
• Exceeding the daily allowance suspends AI requests until the following day. It never suspends any other part of SamLab and never results in a charge.

We may introduce a cloud charge, change an existing charge, or change what an allowance includes. We will give you not less than 30 days' notice before any such change takes effect for you, by notice in the application and by email. The change will be published on this page before it applies.

If you do not accept a change, you may disable cloud services before it takes effect and you will not be charged. Your licence and your local data are not affected by that choice.

• Cloud sync, cloud backup and SamLab AI are suspended. We will tell you before this happens.
• Your SamLab licence, the desktop application and all data held on your own machines are not affected. They continue to function in full. Suspension of a cloud service is never a ground on which we suspend the software itself.
• Local backups and backups to your own Google Drive continue to run, because neither depends on our servers.
• Paying the outstanding cloud fee within the retention window in clause 8 restores the service and your cloud data.

• Where cloud services lapse or are cancelled, your cloud data is retained for 4 months from the date of lapse and is then permanently deleted from our servers.
• At least 1 month before deletion we will notify you in the application and by email, and make an archive of your cloud data available for you to download.
• You may request deletion of your cloud data at any time before that, and we will action it without waiting for the retention period to run.
• Deletion is permanent and cannot be reversed. Deletion of the cloud copy does not affect the copy on your own machines.
• We retain no copy of your cloud data after deletion, except where we are required by law to do so, or where you have asked us in writing to hold an archive for you.

The patient and laboratory data you place in SamLab belongs to your laboratory. For the purposes of the Digital Personal Data Protection Act, 2023, your laboratory is the Data Fiduciary in respect of that data and Sammed Technosol acts as a Data Processor, handling it only on your instructions and only so far as is needed to provide the cloud services you have enabled.

Cloud data is encrypted in transit and at rest and is stored on Google Cloud infrastructure. We do not sell your data, and we do not use identifiable patient data to train models. Our full data-handling practices, including the processors we use and where they operate, are set out in our Privacy Policy.

Data your laboratory submits to a national health programme is sent directly to those systems and is not affected by where your cloud database is hosted.

Cloud services are provided for the ordinary operation of your laboratory. We may contact you, and where necessary limit or suspend a service, where usage is materially beyond normal laboratory use — for example automated bulk generation of AI requests, use of your cloud storage for data unrelated to your laboratory, or sharing your cloud access with organisations that do not hold a SamLab licence. We will raise the issue with you before taking any action that interrupts your service, except where an immediate suspension is needed to protect the service for other customers.

We aim to keep cloud services available continuously, but we do not guarantee uninterrupted availability and we do not offer a service-level commitment on standard plans. Cloud services may be unavailable during maintenance, or because of failures at our infrastructure providers or in your own internet connection.

This is precisely why SamLab is offline-first: a cloud outage does not stop your laboratory. Registration, billing, result entry and reporting continue on your own machine and sync when the connection returns.

SamLab AI drafts report explanations, interprets search phrasing and reads prescriptions. All of it is assistive and may be incorrect or incomplete. It must be reviewed by a qualified person before being relied on or shown to a patient, and it is not a diagnosis or medical advice. Responsibility for what your laboratory issues to a patient remains with your laboratory.

These terms are governed by the laws of India, and the courts at Kota, Rajasthan have exclusive jurisdiction over any dispute arising from them.

Questions about cloud or AI charges, or a request relating to your cloud data:

Sammed Technosol
1-JH-28, First Floor, Housing Board Colony, Dadabari, Kota, Rajasthan 324009, India
Email: support@samlab.in · Phone: +91 98284 00519