Frequently asked questions

SamLab is offline-first laboratory management software (a lab ERP / LIS) for pathology and diagnostic laboratories. It covers patient registration, billing and tax-compliant invoicing, test catalog, sample tracking, result entry, ISO 15189-ready reports, analyzer (LIS) integration, accounts, B2B and home collection in one Windows application.

Yes. SamLab is offline-first — registration, billing, result entry and reports keep working without internet and sync to the cloud when the connection returns, with up to 7 days of offline grace. This avoids the downtime pure-cloud lab software suffers on patchy connections.

SamLab includes a report designer with reference ranges, units, methods and interpretations, plus barcoded sample traceability, IQC with Levey-Jennings tracking and audit logs — the software foundation a laboratory needs for ISO 15189, CAP or CLIA-style documentation. Accreditation is granted to the laboratory, not the software, but these are the records an assessor asks to see.

Yes. SamLab connects to lab analyzers over serial/Ethernet and pulls results automatically with internal quality control (IQC), removing manual result entry.

Outside India SamLab is sold as a yearly subscription in your own currency, with no separate maintenance contract. Express, Pro, Executive and Enterprise tiers differ by desktops, seats and modules — Pro adds LIS analyzer integration, accounting and referral payouts, Executive adds multi-branch and cloud backup. Your first LIS analyzer activation is free on Pro and above, with each analyzer after that charged per analyzer, and cloud services (cloud sync, cloud backup and SamLab AI) are optional and billed separately. Live prices in your currency are on the pricing page, and every plan includes a 7-day free trial.

They are optional and separate. Everything that runs on your own machine — registration, billing, samples, result entry, reports, analyzers and accounting — is included in your subscription. Cloud sync, cloud backup and SamLab AI run on our servers, so they are an optional charge billed as their own line, available on Pro and above. SamLab AI is currently free up to 100 requests per day per lab as an introductory offer. If cloud is ever switched off, your desktop app and all local data keep working exactly as before.

Three things. It writes plain-language explanations of a report that your pathologist approves before anything prints, in English, Hindi or Hinglish. It lets you search your lab by describing what you want — "unpaid bills from last week" — instead of learning which screen holds it. And it reads a doctor's handwritten prescription from a phone or scanner straight into a draft bill. Clinical values, ranges and diagnoses are never AI-generated, and no patient name or ID leaves your lab. SamLab AI is available on Pro plans and above.

Existing SamLab Cloud customers have been migrated to SamLab Express (Web edition) automatically. All your features remain - patients, billing, result entry, reports, cloud backup - and you continue to access your lab at the same URL. No action is needed. If you would like to upgrade to Pro for LIS analyzer integration or Executive for multi-branch, contact sales at support@samlab.in.

Yes — every SamLab plan includes a 7-day free trial with no card required. You can also book a 20-minute demo to see it run your own workflow.

Yes. SamLab has keyboard-fast billing with tax-compliant invoices carrying your own tax registration and numbering, plus packages and discounts, flowing straight into accounts, expenses and MIS reports.

SamLab is a Windows desktop application. After purchase, our team sends your licence key and installer.

Yes — from the Executive plan upward, not only on Enterprise. Executive covers 5 desktops and 10 seats and includes multi-branch operations (head office plus branches), per-branch accounting, per-branch MIS roll-up and cloud sync across machines and branches. Enterprise adds B2B/outsourcing portals, WhatsApp report delivery and a bespoke quote, but you do not need it simply to run more than one branch. Live prices in your currency are on the pricing page.